Shipping & Returns

Shipping And Handling

For deliveries to UK mainland only there is a standard rate of £3.95 for orders up to 1kg in weight, for orders above 1kg please see the table below. Our website calculates the weight of your order and postage and packaging will be charged accordingly. The appropriate charge will be automatically added to your order before any transaction is completed to allow alterations or cancellations if required. Parcels up to 2kg are normally sent by 1st class Royal Mail and parcels over 2kg will be sent via a next day courier service. If you require a next day delivery service for parcels below 2kg please call us on 01772 600395, the postage charge will have to becharged at the 2 - 10kg price.

Zone 1
UK Mainland:
For parcel weights:

We can send as many products as you wish up to 25kg for the one delivery charge of £14.95, however to assist safe handling the maximum parcel dimensions that can be accepted are 2.10m x 1.05m x 1.05m. In the event that an order exceeds this size or weight we would have to re-assess postage, as your order may have to be split into 2 parcels. If this should happen we would email you and give you the opportunity to pay the additional postage or cancel your order.

Zone 2: Isle of Wight
This includes the following postcodes:   PO30 - PO41

Zone 3: Scottish Highlands
This includes the following postcodes:  IV3 - IV40, IV52 – IV54, IV63, KW1 – KW14, PA20 – PA40, PH19 – PH40, PH50

Scottish Islands & Offshore Islands:

For deliveries to Northern Ireland, Scottish Islands, Isle of Man, Isle of Scilly and Channel Islands please contact us for postage details.

For deliveries outside the UK please contact us on 01772 600395

Delivery Schedule

On receipt of your order, goods will normally be dispatched within 48hrs, dependent on current stock levels. If a product should be out of stock orders will be completed and despatched a.s.a.p.

Once despatched, delivery to UK mainland addresses will normally be within 1 - 2 working days (Mon-Fri). For deliveries to Northern Ireland, Scottish Highlands, Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands delivery will take longer, please contact us for further details.

We are unable to deliver to addresses containing a PO Box number or FREEPOST addresses.

BFPO orders are despatched by Royal mail and may be subject to delays therefore we cannot guarantee delivery on a specific day.

We will deliver to the address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode, please check it using the Post Office address finding service.

If in the unlikely event that your goods are not received within 10 working days of ordering, please notify us by email or by telephone on 017772 600395 and quote your order number We cannot be held liable for any losses, costs, damages, charges or expenses caused by any delay on delivery of the goods

Receiving Your Goods

Please note that a majority of deliveries are sent by Courier and MUST be signed for. If there is no-one in to receive the parcel a card will be left so a more convenient time can be arranged for delivery.

If the goods are not checked on receipt please sign as unchecked, otherwise any claims for damage caused in transit would not be upheld by the courier.

If you have any special requirements, please ensure you leave details in the comments section of your order or call us to make us aware of the details. Please note that a charge may apply for special arrangements.

Checking the Status of Your Order

You can check the status of your order by checking your 'Order History' of your account or phone us direct on 01772 600395

Our Guarantee

If at any time you are not completely satisfied with the goods you have received, please notify us by email within 2 working days of your delivery. You should then arrange for the unwanted items to be returned to us in the condition in which they were received. We recommend you send the goods recorded delivery for your own protection. On receipt of the returned goods we will arrange for your account to be credited with the full cost of the goods only.

Please note credit card companies do not allow refunds to any other card. You must allow 7 working days for a refund to be acknowledged by your credit card company.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm

Faulty/Damaged Items
All of our products are covered by a 12 month warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after inspection of the item.

Upon receipt of your goods please inspect to ensure your goods are in good condition. Please note that we will cover the cost of return where the item is faulty or an error occurred on our part.

Please contact us for returns authorisation before sending the goods back or we may be unable to process your claim.

Unwanted Items
Items may be returned providing that you do so within 7 days of receipt in an unused condition and fully packaged in original packaging so the item can be re-sold to another customer. Used items etc may not be returned. Please contact us for returns authorisation before sending the goods back or we will be unable to process your claim.

In the unlikely event you do need to return goods, they should be sent to:

Barlow Trailers Ltd
Southport Rd
Ulnes Walton
Leyland
Lancs
PR26 8LP
Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. Also please note that delivery charges are non-refundable in the event of an unwanted item being returned.

Item Descriptions, Images and Specifications

Every effort has been made to ensure that the descriptions, images and specifications provided on our website are correct, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we'll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.

Statutory Rights

These terms and conditions do not effect your statutory rights as a customer.